They don't listen to what the customer wants. I told them I wanted my eyebrows to stay thick but they made them very thin. I tried to go in many times to see if maybe it was a miscommunication and again I said I wanted thick not thin and each time I came out disappointed with pencil thin eyebrows. They are also rough when they thread the upper lip and don't try to make it less painful if you request that they not do it so rough, they just keep doing it the same and don't try to lessen the pain. Ive gone to many other places before where the threading is not as painful as they do it here and where they actually listen to what the customer wants. My eyes are always watery and red when I'm done. This is the last time I come here. If you like pencil thin eyebrows and painful threading this is the place for you.