I called the day before I arrived in Las Vegas to get an appointment to get a boat inspection prior to purchase. I was told fine, bring it in the AM. I ran a bit late, and called him to let him know, and he said no problem. The inspection went well, and I was walked through the entire boat by the tech, who also helped us with some wiring issues on the trailer for no charge.
The bottom line is I felt like I got excellent service at Gerry's.