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| - Absolutely worth every penny!
From the second you step in the door, it's 100% customer service. I was greeted by Nicole, a charming young lady with the coolest necklace (TimeTurner, so neat!), and immediately offered my choice of refreshment. As I was being seated, Nicole advised me that my stylist, Derek, would be right with me as he was just finishing up with another guest.
With a stack of magazines (all new editions) and a glass of ice water to sip on, I was in absolutely no rush. The decor is very cool, and while there is music, it isn't oppressively loud or obnoxiously club-y. All in all, quite pleasant (and the whole salon smells of Aveda products--absolutely delicious).
While Derek took no more than fifteen minutes to finish up, he was absolutely worth the (short) wait. Immediately cheerful and super friendly, he was an absolute joy to be around. He inquired about my hair care regimen, the activities and sports I enjoyed (so as to adjust the style--if I needed a ponytail, to fit under a swim cap or into a ballet bun, etc), and how much maintenance I was looking for in a style.
Once that was settled, my "vision" decided upon and my drink topped up (Raspberry lemonade this time, much recommended), I got treated to a really wonderful scalp, shoulder and neck massage with my choice of essential oils. I recommend the Aveda classic. Lightly scented, but still luxurious.
And then, the wash and the cut... and the moment of truth.
I had let Derek know that, as this was my first cut at a (dramatically) reduced weight, I had no idea what would flatter my new features. I gave him a few ideas, but the man must be a mind-reading sculptor because he took a garbled sentence full of "classic but youthful, feminine but also kind of gay", and gave me the perfect collar-bone length cut, full of movement and bounce while also making my naturally fine hair look a billion times thicker and so, so sleek. He even showed me what he was doing, step by step, so I would be able to replicate the look at home. (Thanks, Derek!)
I couldn't stop playing with my hair, and the smile I wore when I got up out of that chair still hasn't faded.
And then, then!, I was offered a complementary make-up touch-up by Derek, an absolutely wonderful little treat that I wasn't expecting at all. Truly above and beyond.
My only comment is that I discovered their tips are cash-only--but it shouldn't be a problem if you're paying by card. Just mention it to the front desk before paying and they'll add it on to your total, and then give you the cash to put in an envelope for your stylist.
No upselling, no pushing of their products (though full disclosure, I did buy whatever product it was that made my hair so bouncy--but I asked Derek, not the other way around). The Manager (whose name escapes me but she was also lovely) was so indulgent while I gushed over her staff.
To make a long review short: Great prices ($75+tax for a senior stylist, very reasonable), convenient location (10mins from subway), and superb customer service make this a must-try.
Much as it pains me to share my new secret weapon, when you go, ask for Derek.
You won't be disappointed!
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