| rev:text
| - Pros: Nice decor and good vibe.
Cons: Food, and staff.
The decor is nice, but that's typical of any restaurant in a large Vegas hotel so I can't give much credit for that. When we arrived, I thought it odd that there were very few people in the place. However it's very clear to me now. This place is on the way out.
The food was ok for an everyday restaurant, but absolutely lousy considering the prices we paid. I can guarantee that due to their declining clientele, they aren't making anything fresh anymore. Despite the rave reviews from years past, the mac and cheese is awful. Avoid at all costs. The chips were stale, and the cheese was premade and reheated to a goopy consistency. Took two bites and politely pushed it aside. My Cuban sandwich was mushy and lukewarm, but I did manage to eat half of it. A good waiter would have noticed that people weren't eating their food, but I'll get to that next.
Our waiter "Dan" according to the receipt was a real jerk. He started off sort of hurried, but polite. I'd best describe him as forgetful, rude, and dismissive. We had a group size that meant he got his 20% no matter what, and he clearly didn't care if he got repeat customers for his place of employment. I actually didn't know how bad it was until our group left and started talking about the dinner in the hallway. BTW, we were all 30+ year old couples, not a group of guys or something obnoxious. I'll review the highlights of Dan's comments from the evening:
Situation 1: When we first sat down, Dan started our drinks and said they were out of their usual bread, but they were heating up something else for us. He repeated that statement after he took our food order. After receiving our food, he was walking by and a girl two seats from me at the end of the table flagged him down and asked if he was still bringing the bread. Dan was visibly irritated and replied, "oh, did you still want that?". REALLY? He brought us a dinner plate with some supermarket biscuits on it. Lovely.
Situation 2: The guy across from me wasn't sure what he wanted when the rest of us placed our drink orders. So he ordered a beer when Dan was taking food orders. I heard him ask for it it, and saw the waiter acknowledge it. It never came, so he politely asked about the beer later when he saw Dan after the food came out. He said, "excuse me, I ordered a Budda beer". Dan quickly snapped, "not from me you didn't" REALLY?
Situation 3: Two ladies at the end of my table were sharing a mac and cheese. It was completely cold, but Dan was MIA. When he finally came back to our table to check on us they asked if he could take it back and reheat it. In a snotty tone Dan retorts, "Well, you should have told me earlier." REALLY?
I didn't learn about the last issue until we were all congregating in the hall after dinner. We were all really irritated after learning about all the drama issues various people had with Dan, especially since nobody said anything to him. We all wanted to have a good time (doesn't everybody in Vegas?), so nobody wanted to speak up when it was happening. In summary, this place is a major fail. It's empty for a reason, and I'm sure this is a big part of it.
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