The customer service was better before the gentleman who use to manage the place left, now you're lucky if you get greeted when you walk in. I've been a returning customer for a year because it was super easy to get an appointment and it's close to my work. My last three sets of acrylics were terrible. Each fill I'd break at least one within days. I've always been careful with my nails and it's only been recently they've been snapping (and I'm talking mid-nail so there lots of blood and pain) I went back the last fill to get it fixed right away because at this point I knew it was the salons products and not just coincidence, I also didn't really like the color or application of the nail polish. They charged me half of what the appointment typically is for a fill, I was lectured by the nail tech about my treatment of the nails and when I left a smaller tip than usual the receptionist made a snide comment and remarked how low the tip was. The next day I was picking up something off the carpet and another one snapped.
The quality, customer service and over all hospitality of this place has gone very far downhill. Avoid if possible.