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  • I usually go to this store every 3 months for hair supplies, I had encounter one of their associates, she's the older lady, I'm not sure if she is white but she's light skinned. Short hair. She had horrible customer service. I brushed it off. Then last night there she is again, I am waiting to be checked out while she is standing there looking at another employee show another customer some merchandise. In my head I'm like should I tell her to check me out, I don't want to sound rude. Then she looks at me and tells me, "do you need help?" I answered "yes I am waiting to be checked out" then she says "that means you haven't been helped therefore the answer would be yes" but she said this in a very sarcastic way. Omg after that I was so upset, I am a customer not your friend daughter etc. you don't talk like that to customers. Then I had a coupon for renewing my membership, I gave her the code, she looked at me and told me "that's not it", I gave it to her again and again the same thing. I told her " I have it right here that is the number" she just acted like she didn't care then another employee comes and shows here what she was doing wrong and she didn't even apologize for acting like I was stupid. Honestly I'm totally disappointed, they won't be seeing me there anymore.
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