On Saturday 1/8 we met with Jackie Lopez and decided to build the emerald with brag. Later that night we decided it was not in our budget so decided to build just the emerald. We needed to go into the office and meet with Jackie. We did this Monday 1/9. At this point we had given her 3 deposit checks totaling $7,000. We decided to check out the model before we left and invasion it without the brag. That night we decided to see one more home and my husband and I decided that the American West home was not our dream home. I emailed Jackie at 7 pm Monday 1/9 to cancel our request. She never responded. I had my realtor reach out to her Tuesday 1/10 and Jackie gave her 1 of my 3 checks back and said she needed a cancellation form signed in order to return the other 2 checks. I immediately signed the cancellation form and emailed it to Jackie. Once again no acknowledgement. I was under the impression that my other 2 checks were in the mail. I went online to do my banking Thursday to realize American West cashed my other 2 checks and stole $3,000 from me! I became irate. Jackie Lopez said she'd do the best she could to get us reimbursed asap. I've left messages for the manager Kate Jacobs and as of today she still has not called me back. I've tried to speak to their escrow office Irene Garcia and they said she does not speak to clients. Jackie has made snide comments to my husband "congrats on your Lennar home"!!!! Lennar is the builder we choose! It appears to me that American West is being unprofessional, unethical and a sore loser. I've never in my life been treated in such misconduct and have no idea how they could be an award winner builder. Meeting Jackie and actually thinking they had morales was a mistake that I've made once but will never make again! I'd never recommend this company! Las Vegas is a small town and I'm a young homeowner so I'm sure when I look to purchase again, I won't look their way!