The management and staff at this new Jack Astor's are really going the extra mile to make a good first impression.
I've visited this location four times since it opened. I've had some of the best service that I've seen at a chain restaurant. The wait staff are friendly and attentive. The location is big with plenty of seating. There's a nice patio that beats the other options in the area. They also have lots of TVs everywhere for watching whatever game is on.
On one visit, we went here for lunch. The two of us were seated at 12:32 - they wrote the time on the table - and they made a passing reference to their in and out in 40 minutes lunch thing. At 12:58 we were happily chatting away when someone who appeared to be the kitchen manager came out and apologized for the "excessive wait", said "we can do better than that time" and told us that our meal was free. We were blown away. On another visit, they were so attentive that one of my colleagues described it as "the best service of all time".
They seem to have lots of extra staff there right now so I can't be certain that they'll be able to maintain the level of service, but they're off to a great start.
One area for improvement - on our very first lunch visit some guy came around with the pepper shaker and asked if we want "papa" on our food. None of us could really understand his accent. He then proceeded to put enormous amount of pepper on my meal, even after I told him to stop.
Otherwise, great start, Jack Astor's! You have my business.