The food is always warm, fresh,and well-cooked, which is great for a fast food place. They're usually out of seating, though, especially around lunchtime, so expect to have to eat your food outside or squeezed in between two strangers. I've never seen them get an order wrong, and the staff are always polite, but they do seem to run out of ketchup a lot. Their peppermint hot chocolate is amazing, and the cups keep it warm a loooong time.