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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • super unprofessional.. the lady picked up the phone laughing after i had been on hold for a while.. smh... i called the front desk to let the lady know my bed has a dip in it so i woke up with an aching back and also i have a spained ankle and our room was too far from the elevator so we would like to go to another hotel and get a refund.. she didn't apologize all she said was you're responsible for your stay once you check in so you can leave but you will still be charged. then the phone went silent..... i said what are my other options she said a room transfer.. hope i dont get another messed up room! we are stuck here until sunday!!! do not book at the monte carlo.. they need to be renovated... these rooms are very overpriced.. & they don't care about you she didn't even apologize... i will never stay here again!! back to the MGM i go!!! the rooms are nice beds are comfy.. & the customer service is exceptional!!!!!
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