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  • PLEASE DO NOT GO HERE. The setting was nice. However, the service was extremely bad. I came here on a Saturday night and I'd just like to say that the hostess and our waiter lacked basic customer service skills. I've been to Memories of Japan a few times and they've all been bad experiences. However, my parents and I decided to give it another try and later on regretted that decision. Back to the employees, they didn't even bother smiling or greeting us. I went up to the hostess and asked a table for three people. After that, she didn't say anything to me at all, complete silent, and she walked away. When she comes back, she proceeded to help other customers without even acknowledging me. I went up to her again to ask about our table and she just goes okay, follow me. She didn't bother apologizing for walking out on me. It was rude enough that she walked away and she made it worse by not saying sorry. Anyways, we got sit down, the waitress took our order. Few minutes later our miso soup arrived along with the salad that came with my order. Then it was followed by my order. 15-20 minutes passed after getting my food, my mom hasn't gotten her order. I talked to the waitress who took our order and asked what happened to it and she told me that my mom's order was forgotten/ or was not mentioned to the cook, I don't know. What I didn't like about the waitress is that she didn't even let us know what's been happening with my mom's order. After I talked to the waitress, again, we patiently waited for our food. 8 minutes passed by and we decided to cancel it. Now the waitress had the audacity to apologize. I know it's a Saturday night and all, but I still don't recommend anyone to go here.
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