Staff here is great... I think that makes it so much better for dining experiences. I haven't run into any of the managers yet...
I'm so used to the old sckool you get the food at the counter and bring it to your table, I'm still a little uncomfortable with them bringing it to us... they still manage to do it with a long line, which makes it that much nicer... but I could go either way.
This location is near my office so... I try to go for breakfast and a late lunch.... it gets super busy right around lunch time so I just avoid the rush.