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| - To start off... Panera has gotten rid of the breakfast menu. Unfortunately , the breakfast menu was still up for view inside of the Charlotte Northlake location making my decision for breakfast before work even more difficult. Ellen, the sales associate, was very rude but in a passive way.
As I was looking at the menu to decide what I wanted to eat, Ellen interrupted my thought process but loudly stating "I'll take whoever is ready!" Shocked, I looked at her in awe. In my experience to this establishment and any other fast food shop, I have never felt like I'm being rushed. This time was different.
Ellen was an elderly woman and looked like she might have one or two grandchildren. She stood with a grin as I apologized confusingly for taking my time browsing the menu. I saw there was one potential customer behind me in line also browsing the breakfast menu, so I decided to make a quick resolution.
I wanted to order a breakfast Asiago bacon, egg and cheese on a toasted Asiago bread, a sandwich I have previously ordered. Ellen, my helper, informed me with a smug grin across her face, that they no longer served breakfast. To my amazement, after observing the loud and proud Breakfast Menu, I was yet again bewildered about my food.
So I then settled for a toasted croissant with butter, another item I've purchased previously. After a short pause, Ellen informed me that they will not toast the croissant because it will in turn ignite on fire. I was thrown back. I have never received so many denials in all the times I've dined from Panera Bread. I've never NOT gotten what I wanted from a Panera Bread in the duration I have been a customer. And I have never been treated so rudely by an employee of any Panera Bread in my current city.
In fear of writing excessively and over stepping my point, I will conclude my complaint of a recent experience at the Charlotte North Carolina Northlake Panera Bread with the last straw and perhaps the result of my lack of ever returning to this location again.
After not being told that I received a free pastry due to it being my birthday, I had to apprise Ellen that it was a valid coupon for me to use. I then began to search for a suitable birthday dessert and chose a giant cinnamon roll. I asked nicely if I could get that pastry warmed up. Ellen proceeded to instruct me that there was a microwave right behind me. Again another experience I never had at a Panera. Someone refusing to heat a pastry up for me. More work for me to handle when I came there expecting a pleasurable time. After microwaving my giant cinnamon roll I noticed that my pastry was thrown into the bag with no napkins and ended up upside down resulting in the icing to get stuck on the brown paper bag. In order to enjoy my free pastry, I had to rip the bag open to avoid getting the excess icing on my hands as I didn't want to have sticky fingers before I head into work.
I was shocked and appalled at the horrible service I received from this establishment and I surely will not be returning anytime soon and will pass this story on to my many acquaintances and advice them to avoid experiencing a unpleasant visit like I had.
Yours Truly,
Morgan Greene Esq.
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