I found Got Memories on yelp and I decided to go with them based on the good reviews and the fact that they have a Yelp deal. I called them and asked if I could have my 19 VHS tapes done in a week and they said that wouldn't be a problem. After talking to them I was super stoked that not only did they have a Yelp deal, but they would also be able to get my order done before Christmas. When I arrived I told them that I had a Yelp deal that I would like to use, and lets say they were less than pleased. They accused Yelp of stealing all their money and overall they made me very uncomfortable. About a week later they found that one of my VHS tapes was five and a half hours long, which was three and a half hours over the standard time limit. This meant that they would charge extra for each hour over their two-hour time limit. They left a message on my phone saying that I needed to give them the ok before they started transferring the tape. When I called back five minutes later the lady informed me that they already stated transferring the VHS without my ok and her reasoning was "it's a family video, it's what you wanted right". I would have liked to have the chance to make that decision for myself especially because that one tape cost me $30. Bottom line they finished my tapes on time, but their customer service was less than sub-par.