I used to love this place. Perhaps my taste buds changed over the years. The half and half drink I always order just seemed WAY too sweet and the service is rude. We came here on a Saturday night during the New years weekend and the place was crowded with at least 20 people in line. There were about 5 people working that night and I can sense the tension amongst the workers. Then again, who wouldn't be stressed out during a major holiday weekend?
After I got my drink, it was overly sweet and wanted more ice in it. I asked the first guy behind the counter for more ice and he pointed towards the other female barista. I walked over to her and she gave me this angry look. She said she was busy and had to serve the other customers first. I asked again after she was done serving that other customer and she argued why I need more ice in my cup. I told her it's because the drink was too sweet and she argued back saying that's the how it should taste. I asked her to just give me extra ice and she finally hands me a cup of ice.
Yes I understand people working during the holidays are stressed out but why argue about a simple request such as extra ice? It's not like I asked her to make my drink all over again. All she had to do was hand me a cup of ice. Done. Simple.
If a family of 4 orders drinks/gelato here, be prepared to spend close to $30. It's not cheap but you get pretty good quality for what you pay. However, I was quite disappointed with the service and how I can't have my drink the way I want it. Less sweet.