What an awesome group of people! We went in with minimal knowledge of guns and looking to buy a weapon for self defense. John took us through probably 8 popular styles that would comfortably accommodate a his & her needs, including pointing out main features of each and also taking apart each gun. We must have picked his brain for a good 30 minutes to learn more and familiarize ourselves with what would be important for us and our needs. From the beginning we told him that we weren't going to buy that day and not sure when, we were just gathering knowledge. John was friendly and approachable, not pushing trying to make a sale, and even helped us by writing down a list of items that we should look at. Thank you for your help!!!