Freezing cold morning in Cleveland, I hadn't driven my BMW X5 in a couple of days, and to no surprise the car wouldn't turn on. After troubleshooting the basics and having AAA give it a try, I googled for an independent BMW service center and spoke to Jimmy who assured me that he could fix whatever the issue was. Had the car towed to Europa and a few hours later - Jimmy had diagnosed and fixed the car. Did not overcharge me, did not try to upsell me on any other issues, great service.
I usually service my car at the BMW dealership for the "convenience" knowing that I'll be paying a premium, but now that I've found Europa - can have both great service at a fair value. Really appreciated the honesty of what next maintenance I needed as well - first time I wasn't scared into a service I didn't need.