I should have known this was to happened, never even thought this furniture company as big as it is, would come across with such an old school customer service and not be up to speed in handling simple matters.
What a Joke!!
I had a delivery more than 2 weeks ago,
2 dressers and a mirror
One of the dressers drawer is not sliding when opening and closing.
I called over a week ago to notify if the problem, your representative ask for me to email pictures which I did right away.
Email stated that I would hear back from someone within 24 to 48 hrs.
Have yet to receive a call nor address the issue.
I called today, 8/18 speaking with a rep named Leslie she started that unfortunately I would have to wait for another 6 days.
Really! Is this how your so call business takes care of consumer when product is poorly done.
What is most irritating is you train your reps in your call center just to take phone call and not resolve things promptly and you make matters worst.
Having to call instead of hearing from someone addressing my concern. No you sit on it and just want to throw it into the shuffle think it's gonna somehow dissolve.
Giving you enough time to address and resolve small issue, yet you want to call back to see if your available and then decide to send tech out, what a bunch crock in a pot. Why don't you train your staff members to be more proactive instead of just sitting talking empty words.
Get it done one time and be done with it
I will make sure never to buy anything again at Living Spaces.
Why put up a front with such of excellence at point sale if your back end will leave a bad taste after all.