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  • I had a great experience finding that special wedding gift for nephew and his beautiful bride! Engraved items become treasured heirlooms to pass on to children and grandchildren, so I took my time finding just the right item for their special day! I was so excited to pick it up the day before the wedding! (Note to self: buy heirloom items with engraving well in advance in case you mess up the DATE on said heirloom and need it REDONE!) AUGHHHH!!! Yes, it was totally my fault and resulted in tears of frustration and panic in the mall after picking it up and realizing my mistake! (Thank goodness I checked it one more time, right?!) A quick phone call to my wonderful husband instantly calmed me down with a suggestion to return to the store and see what could be done. This is when the staff at Things Remembered turned into Super-Heroes!! They said these things happen more often than you think and IMMEDIATELY went into action! They got the replacement item with correct information (triple-checked) and had it on the engraver while I waited. (Sorry other orders that were pushed out!) They didn't make me feel stupid (I'd done that quite enough already), and only charged me for the replacement item but not the new engraving. I fully expected to pay for both, so I was more than delighted that my heirloom was ready in time, engraved beautifully, and without paying the full amount for something that was clearly my mistake! If you are in any kind of customer service business, THIS IS HOW YOU CREATE LONG TERM CUSTOMER LOYALTY! I'm so grateful for their service, I can't imagine going anywhere else for awards, heirlooms and special gifts. Oh yeah, my wonderful husband just got an eagle golfing last week - a BIG deal for those not familiar with golf! Guess where I'm going to get that treasured trophy to surprise him with?! Maybe I'll give the newlyweds the incorrect engraved item on their first anniversary. It might be funny by then! ;-)
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