This place is rarely busy. The employees are pleasant and pretty fast, a bit too fast as I feel kinda rushed. I'm new to this chain, so I need time deciding. I'm a Chipotle lover, but since I live closer to this spot I've been stopping in. It's a close comparison, however I do like the vinaigrette dressing better here - it's very zesty! I've only had the chicken bowl/salad... so, I'll need to try other options. I give them 4 stars as I enjoy my food of choice every time.