| rev:text
| - I hate to drop so many stars, but it's a must. My 1st visit garnered the 5 stars; I've been back 3 more times since then and have not experienced the quality food or service that I would expect and that the prices suggest one should have when dining at DB Brasserie.
This last visit really just pushed me over the edge.
We were seated right away during brunch on the Sunday of Memorial Day Weekend; we assumed the place would be more busy, but were glad they weren't. Our server, Issouf, took quite a while to come by, but he did, finally. We ordered two DB Bloodys and took a look at the menu. About 10 minutes later, we ordered all our food, asked for the wine list, and still waited on the cocktails. A few minutes after that, we received the wine list and were told that the drinks would come soon; the bartender needed to 'make some tomato juice.' A few minutes later, we received one DB Bloody. There was no flavor other than tomato juice; no spice, no other flavor. It literally tasted like canned tomato sauce with a little bit of vodka. The cocktail waitresses on the casino floor will bring a better one.
Our Charcuterie board arrives; still no wine. We finally get some wine, about 10 minutes after the charcuterie board. The place is not that busy. Seriously. About 10 minutes after that, I'm able to flag someone down so I can get a refill of water.
Jim G. gets his Steak and Eggs and I get my French Onion Soup; both look good. Immediately, our server is there to ask how things are. As we haven't tasted anything, we can only say 'fine.' As I taste my soup, however, I realize that it's water with onions thrown in. There's no depth, no wine/sherry/etc, nothing. I have had French Onion soup from this restaurant, as well as many others; I know what a good version tastes like. This was water with onions, topped with a very good cheese. When our waiter returned, literally about 20 minutes later (Jim G. was done with his plate), my soup was still full. I let our waiter know that it was not good and, when he asked why, I explained. He said to me, "That's the recipe for French Onion soup. But, if you don't like it, I can bring you another soup." After ignoring us for all that time, he's going to try to tell me what the recipe for French Onion soup is?!
As we need to go (to check out of the hotel to catch our flight and because I feel like I'm wasting my last bit of time fuming at a table while being ignored and not eating brunch), I was quite actively watching the time. More than 20 minutes after taking the soup, our waiter still has not returned to see if we need anything else (like the check). At this point, Jim G. is over it, so we walk up to the front so we can retrieve and pay our check. As Jim G. is about to sign it, I realize that both of the DB Bloodys (of which we only received one) are on the bill. While this is an honest mistake, it's just too much at this point. Ignored virtually the entire time, essentially told that I don't know what French Onion soup is, and then charged for a $14 drink you didn't even bring me; nope.
While the space is beautiful and the food, when executed well, is great, service is as great a component to dining. When Daniel's name is on a place and the food is priced at this price point, then the service better be in the same category. When some of the food (and some of the basics) is done so poorly and the service is so subpar, why should we go there? There are only so many meals to eat in a lifetime; I don't want to waste any of mine.
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