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  • What a disappointment! It's too bad that Prime is a big sore spot in what is otherwise a very strong lineup of restaurants at Bellagio. Unfortunately, we encountered service issues all night. Overall, the waitstaff seemed very slow and inattentive - which is amazing considering how many staff they seem to have just standing around - and I think some of the problems indicate poor management and training. Most noticeable was that we often had to flag down waiters to get our wine and water refilled. The food runners also kept putting food in front of the wrong people - this happened with our appetizers, entrees, and even after-dinner drinks! The most mind-boggling service failure occurred when the runners brought out all appetizers, salads, and soups at the same time, leaving a bunch of appetizers to be chucked in the middle of the table vaguely near the person who ordered them (and only after we told the runners who had ordered what). Also, I think the way Prime does the table settings and places food could be improved; we were at a larger round table and it felt like waiters were constantly leaning over us to get to stuff nearer the middle of the table - personal space violations abound! And even given the service problems, Prime's biggest failing was that our steaks were very poorly prepared. Mine was perhaps the worst; they offered a bone-in filet as a special, which I ordered medium rare but came out extreme 'black and blue' - gushing red in the middle while being charred on the outside. Several party members noted they had steaks that were overcooked. The steak was also very, very salty. Originally, I was going to give +1* because of some solid sides, including the truffle mashed potatoes, macaroni and cheese, gnocchi, and Brussels sprouts; also, my tuna ribbons appetizer was tasty, with a nice spicy kick to the accompanying sauce. The problem is, who goes to Prime for appetizers and sides and ignores the steak and bad service? I wouldn't, and even though Prime is closer to a 1.5, that's why I can't in good faith rate any higher than 1*.
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