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| - I ordered something from a company who used Loomis Express. Right away, the tracking page showed that my shipment was on the way, and that it left Toronto on February 10th. The next day, it said that estimated delivery was Tuesday, February 16th. I was excited. I stayed home all day the 16th to make sure I didn't miss the delivery. Most of the day went by, and nothing came. I called Loomis, and they told me that because of a holiday that affected about half of Canada, it would actually come on Wednesday, the 17th. No problem. I made sure someone was at home all day again on Wednesday to receive the package. Nothing came. I called Loomis, and they opened a trace for me.
Everyone at Loomis was nice enough, but no one could tell me anything about my package. I called a few time, wrote several emails, but all they could tell me is that it left Toronto on February 10th. I finally contacted the company that sent me the package, and they tried to talk to Loomis, but couldn't get anywhere with them, either. So, here it is February 26th, and I still don't have the package, and they still don't know anything other than it left Toronto on February 10th. Today, the company I ordered from is sending me another package, hopefully not through Loomis. Don't use this company if you have any other option at all.
Update: April 2016
Well, eventually (March 6th or so) my original package showed up at a Walmart in Alberta! I'm near Vancouver. It did get returned to the company that sent it. Before that, they did send me another package, again with Loomis. It did come through just as it should have. I would still use another company in the future, though.
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