I called, they said they will come and fix, see what the problem is, then he came and he told me i need a new one, and he has it for $349, and charge me $29. Im not sure if thats their policy, but I dont need somebody to tell me I need a new garage door and charge for me for it, I needed it to be fix, the guy didnt even touch it, he took one look at it..if you have $29 to giveaway, then this is your guy, but i would not recommend these guys