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| - On 2/15/14 my wife called your receptionist on 4825 E Warner at 480-893-2327, and spoke to Rachel, and made an appoint for me (her husband) to have my hair cut at 10 am, 2/16/14 Sunday.
I showed up at 10 am, only to be told that there was no appointment made, and no record of my wife's call to Rachel on the previous day, according to the receptionist.
I asked if I could have a hair cut as a walk in. The receptionist walked back and was speaking with 2 hair cutters behind my view.
The conversation began to get heated, I could hear one hair cutter (who later identified herself as Holly Hamper) say, "I don't want to take him, I am waiting on my appointment" and the conversation continued.
Holly Hamper came to get me in the waiting area, and obviously angry and agitated, and began telling me that I should know not to expect an appoint to be made unless I scheduled my hair cut at the time of my previous hair cut, and that it was my fault that she was missing her other appointment. Holly Hamper continued to lecture me, then she blamed my wife, saying "how do you know for sure your wife really called?"
I feel that your employees, specifically Holly Hamper and Rachel are destroying your business reputation. I have been getting my hair cut and bringing my wife and 2 daughters to AZ Hair CO for 10 years plus.
I will never return to a business that condescends to me, gives me negative attitude, and talks down to me with all the bad attitude of a 13 year old child.
I want the whole of Ahwatukee to know what an awful organization you are running so that the free market can reward you with closure of your business.
Your company and your staff have a way of thanking long term loyal customers for their business.
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