Well my biggest need is to have a clean room. The rooms were clean enough, so that was not really a problem. The problem is the poorly trained staff. They were very unprofessional and rude. The lady at the front desk made me feel like I was bothering her when I asked her a few questions about the shuttle to the airport.
The system they have in place to order food, on a touch screen kiosk, was always broke, and so they redirected everyone that wanted to order breakast to leave the kitchen area and go to the front desk and order your eggs there. WHAT???? Like I'm going to wait in line with others that are checking in and oder scrambled eggs. What a joke.