I ordered furniture from Sears online. It was simple to put together thankfully because I had to unassemble it to return it. I tried to call customer service 5 times, and the automatic phone system hung up on me every time so I just drove to the store to make a return. The staff was nice but could have been more helpful. I'm still sitting here waiting....if the staff in the store wasn't so nice, I would give zero stars, if that was even as option, so Sears, u get 1 star