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| - I would rate this company -100 stars If I could. This is the worse company for customer service I've ever had. You call them up for an appointment(because they don't call you) and you get this obnoxious recording that lasts for about 1 minute, or so it seems. In this recording they explain what you need to do, etc. Now every time you call them you still go thru this horrible, annoying recording and that annoying voice reading the message. You would think that they would have a message that says if you heard this before hit * or # or something to bypass it, nope. you're stuck with the same old crappy, long winded message each and every time you call them.
Even though they tell you they will call you with a date and time for a tech to come over, that ain't true, at least that was my experience.
Someone just shows up at your door and you have no clue because you were never told when.
The tech, although a nice fellow, gave some pointers of what I need to do to correct the A/C problem and he put in a little freon and said you have 30 days if you still have a problem call the company. Oh my God, that was such a mistake. I wished I had him check the air temp. before he left which would have indicated to him that there is still a problem and don't leave until you solve it and fix the problem.
So I call this pathetic and miserable excuse for a company and go thru that miserable long winded message and leave several messages over several days telling them I need the tech back. Oh, by the way I did get a call from them on my cell phone and the call never went thru. God forbid that they would call me back, no. I had to call them and believe it or not for the very first time I actually got a human on the phone. I explained to her the situation and she said they can't send a tech today because they are all booked up. Ok, I could understand that. She says let me check and see if I could get someone there Thurs. or Fri. and I will call you back in 15 minutes. Well that was on 7-18-17 and today is 7-25-17 and I'm still waiting for a call back. Mind you this company was sent to me from the home protection plan I have. I will call them and tell them never, ever send me this crappy company if I ever need A/C service.
Also I forgot to mention that I had stayed home on several days waiting for their call or waiting for a tech to just pop up. I did leave them my home number and my cell number after each and every time I called them and left messages numerous times.
I don't kind to complain but this company pushed me to the edge where I just had to. I had to warn other people about this company so that they won't make the mistake I had.
Bruce
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