Zales needs to re-train staff on keeping customers for life. Returning customers are not a big percentage of business here. They sell you on an expierience.Once the employee has your comission and upsells you the lifetime warranty, they whisk you on your way as fast as possible. Mistakes were made on paperwork and no way to ever correct them. " no . its not a possibility" left my number for the district manager once again. Please call me back so we can get this rectified .