This was my first time ever having firehouse subs and I'll probably never try it again; the customer service at this location is HORRIBLE, the cashier was talking to her friend while taking my order. It's like I was bothering them. I'm not sure if the friend works there and was just in her street clothes but she was right next to the register eating chips. I'm giving this a 2, my sub its self was good but it wasn't what I ordered. I ordered an Italian sub to go & when I got home...my sub is just ham!