After my traumatizing experience at European Wax, I cautiously scheduled an appointment with Urban. So glad I did. Clean studio. No double dipping. Professional front desk. The prices are very reasonable and you get a free panty with every bikini wax! Chloe was very nice and put me at ease. The pain level was manageable and she checked in with me often to make sure I was happy with the progress. My mom got a fab lash tint from Nicole. She was very nice and very thorough.