| rev:text
| - My review is for the quality of their staff, not for the restaurant itself, since I did not eat there on my visit.
I recently purchased gift cards for a school event, but instead of receiving three $10 cards, I received one $30 card, an understandable, albeit frustrating mistake. Unfortunately, restaurant policy is that you cannot purchase a gift card with another gift card, so there was nothing to be done. I ended up rebuying the cards out of pocket.
Regardless: The manager, a friendly, classy man named Drew, provided me with about eight free app/dessert cards for my school in order to try to make up for it, and apologized profusely, while the bartender, a compassionate angel of a woman named Terri who ran around like a whirlwind taking care of orders, felt so badly over my out-of-pocket expense that she comped my malted milkshake.
For no other reason than this uncommon display of friendliness and compassion, I'll be back to this Red Robin, and soon. These two represented their company fantastically, and this broke teacher is very grateful for it.
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