My girlfriend and I had an exceptionally bad experience with this location about two months ago. She spoke with two people from corporate, and it seemed like they were going to address the issue with the manager and get back to us.
As of today, we haven't heard back or received an apology from the manager. Due to the level of personal disrespect we experienced, I expected much more than a cursory "We're sorry, we'll talk to the owner." I haven't eaten at a Jimmy Johns since.
Jimmy Johns Corporate: I'm still open to an apology. I'd also like to know if the manager in question received sensitivity training or at least retraining on the basics of not insulting people for fun.