I'll start off with the food is pretty good & reasonably priced. Why three stars? How busy it is. Now I'm down for waiting at a busy place as long as they manage their tables well & efficiently. HOWEVER I am NOT down for waiting when I made a freaking reservation. They have two lines when you walk up - patio seating, and everyone else. Yes, even if you have a reservation you're standing in a line to get checked in with people who have no reservations.
We finally get in to check out and I ask if it's possible to get patio seating (yes my bad for forgetting to ask earlier) and I'm told it's a 90 minute wait for that. Even though when I walked by I saw several empty tables. Oh well, that's fine. As we're waiting (more waiting!) I hear them tell a walk up person it's a 30 minute wait for the patio. What in the hell is the point of a reservation when you can just walk up and wait less time!? At this point I'm ready to stomp out but I'm a) hungry and b) on a schedule to catch a show.
From there, service was fine. I got the hangar steak and it was pretty good, as were the fries. The price point was excellent for the strip as well. But after the crap service to start with, I can't go above three stars.