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  • We have Blaze in California, was great to see them out here as well. The pizza is as great and about the same ambiance. Even better as they had a Yelp special, 'buy one, get one free' when checkin-in with the Yelp app. I was there by myself and didn't need two pizzas but decided it was a great thing to eat one there and take one home for later. As I ordered the first pizza, I asked the worker if he could confirm they had the 2 for 1 special. He stared at me and said "I have no idea". Really? Hmmm, my mouth open, a few seconds go by, I said, "well, could you check with someone that may know?". Manager just happened to be behind him, so she confirmed after worker asked what the Yelp special was. We moved on. When I got to the cashier, I showed her the Yelp special and let her know I would be using that phone coupon. Cashier agreed and everything was fine. I got my two pizzas (which is why I cannot give less than three stars, PLUS I luv Blaze and have always been a big fan!). Well a couple of days later I was going over my receipts and noticed I was charged for two pizzas instead of one. I called and talked to the manager, let her know what happened with the first employee, then again the second mistake at the cashier. I explained due to the mistakes, the two workers may not have been properly trained. It was minimized, no prob. We agreed she would correct after talking to a higher manager working in a different market, took my number and said she would call back. Well I never got a call back, but fortunately I checked my credit card online about a week later and I was indeed credited the amount. A few suggestions to management: your staff may need a little more training, which is why these mistakes happen. But the bigger problem is you don't want your employees responding "I have no idea" when a customer asks a question. It's unprofessional and just another way of saying "I don't give a sh*t".
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