| rev:text
| - To give some background, I adopted (from a friend) a Golden Doodle roughly six months ago, so I am a "n00b" to being the primary care taker for an animal. With that being said, I searched all over town and weighed service, value, convenience/location, and quality of care for my first visit for Lola. I also wanted to work with someone who would not mind putting up with questions from a new owner.
Shortly after adopting Lola, I brought her into Warm Hearts Pet Hospital for a dental cleaning and an ear infection. The office was extremely busy that day - every examination room was filled and I was waiting in the lobby with roughly five other pet owners. The receptionists and assistants were a pleasure to work with and actually looked like they enjoyed what they were doing. I eventually met Dr. Inna Goncharov and can't say good enough things about her. I never felt like she was rushing to get to the next appointment and felt that her recommendations were out of genuine care for my dog (not to ramp up the bill). She answered all of my questions and left room to answer more even with the group of people that were waiting on her. The dental work was exceptional and the medication given for the ear infection worked right the first time (has not returned since).
Fast forward to today.
I have been working 60-80 hour weeks and noticed Lola acting strange over the last week or so. I scheduled a check-up for my next available day off. I felt extremely guilty for having to delay the trip for a couple of days due to my work schedule, but felt confident that Dr. Goncharov would find the issue(s) and take care of them.
I pulled up to the parking lot and got a call from Taylor at the Pet Hospital that their internet, payment system, and check-in/out system was down. The courtesy call was appreciated and systems outage has no impact on my review. There were three owners waiting on being checked out and all of the examination rooms were empty with me being the only one checking in.
This is where I began to get unsettled.
The owners checking out had some additional questions for the vet and when she came out I immediately noticed that the vet working was not Dr. Goncharov. I checked the wall and Dr. Goncharov's degrees/licenses were still displayed (none for this vet). The alternate vet looked flustered and visibly annoyed that the owners were asking questions and holding her up. She even went as far as cutting the talks short and removing herself from view. Working with difficult people/situations (though only one of the three owners could come remotely close to being labeled as difficult) is something I completely understand, but there is a level of professionalism that I expect from a health care specialist and was appalled at this vet's attitude and treatment of the pet owners. Had this been my first visit, I would have walked out and never returned.
I got roughly 4 minutes of face time with this vet and a $180 bill. I never caught the vet's name nor did she ever introduce herself to me. During those four minutes, she cut me off and finished my sentences for me as I tried to explain the issues with my dog. She was condescending, rude, and clearly wanted out of there as soon as possible. After the 4 minutes, the vet no longer made herself available to me (or anyone else) and any questions that I had were answered by proxy through one of the assistants. It looked it was rubbing off on the other staff as the other assistants said very little or nothing at all while staring at the floor during the check-in/screening/examination. They looked as unnerved as the vet and though it was the same staff as last time, they no longer looked like they wanted to be there.
The only exception to this was the receptionist Taylor who was present during all of my visits. She was handling the checking in/out, billing, technical issues, etc. It did not seem to faze her one bit and she was great to work with.
I would not mind paying double the rates if it meant working with a quality professional like Dr. Goncharov. My free time is limited so I need people that I can trust and count on to be there for my dog when needed. Though some might find the rates to be high, I do not have any issues with their prices. However, I felt like I was shafted from all angles on this visit. 20-30 minute wait time when all examination rooms are empty and 4 mins with a vet who did not make herself available for any additional questions. Unfortunately this will probably be my last trip to this vet. The alternative would be to call and ask which vet is working on a particular day, but after some thought I came to the conclusion that it is ridiculous to place extra effort to dodge some of the staff to receive quality care for my dog.
Sad to have to write this review.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)