Unfortunately, the service has declined significantly in the last year. While I still like the food, the chefs are ridiculously slow, sometimes bad tempered and seemingly uncaring about the growing line waiting to order while they slowly stir and chat with each other. I have walked out numerous times after waiting an unreasonable amount of time.
If it takes 10 minutes or more for them to cook your meal after you've ordered, it's really annoying to stand around for 20 minutes just waiting to order. Management needs to keep a closer eye on staffing as well as demeanor of the staff, as I know plenty of business people who won't go here because of these issues. It doesn't seem reasonable for only one pasta chef station to be open with 5+ people in line waiting to order, and yet there are many other employees cleaning stations and prepping to leave.
Despite those annoyances, the pasta is still amazing when I do decide to wait around for it. My standard order: carbonara with onion, garlic, Serrano peppers, sundried tomatoes and oven roasted tomatoes. It's amazing every time.
I would come more often if management would resolve the problematic staffing or ordering issues.