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  • I really wanted to like it here until today. The grounds are nice, rent is reasonable and for the most part it's quiet. So when I moved in and my dryer and fridge were broken and all my food spoiled I overlooked it since both were replaced by the courteous and attentive maintenance staff within 24 hours. When I repeatedly can't park in my assigned space because of an illegal parker, and there is really no way to enforce the so-called reserved spaces here I try to overlook it. Parking is a problem here. Not enough spaces. The dirt bags know they can pretty much park anywhere even in someone else's reserved space without consequence. But what happened this morning and management's reaction or lack thereof I cannot overlook. I go to the on-site gym very early. This morning I was followed by four guys who jumped the pool fence and proceeded to knock on the locked gym door while I was in the gym alone. They wouldn't leave. After 15 minutes I used my cell to call the on-site security who promised they were on there way. After another 15 minutes and the guys still at the gym door leering at me I called the cops. After another 30 minutes the guys finally left. I never saw security or the cops as I ran back to my apartment. I don't know the guys or what they wanted but I was very frightened and felt like a hostage inside the gym as they all lurked at the door. I figured they didn't live in the complex as they were jumping the pool fence in lieu of using the key. Later this afternoon I personally went to the office to speak with a manager about what occurred this am. When I told her I had to call the police this morning for an incident at the gym she responded that she was too busy and she would call me. Guess what? It's the end of the business day, the office is closed and I never heard from her. I am an attorney. If I managed a property and a resident was trying to tell me about an incident whereby they had to call the police, I'd take notice. I'd want to know about it right away to take steps to rectify the situation and possibly limit my employer from liability. I guess that's not the way management rolls at this place. Maybe it's because police presence is routine in this complex or because they just don't care about the residents or their safety. I really really don't want to believe the latter but actions or in this case inaction speaks louder than, well you know. Thinking of renting here, proceed with caution. An update to this review, I did receive a call from the manager and the corporate office this am. My concerns were heard and I was urged to fill out an incident report. I feel that something will be done to improve security. I understand this is not the most desirable neighborhood in Phoenix; however I am hopeful the complex will take measures to improve as a result of this incident.
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