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  • If I could give zero stars I would. Although I enjoy the food the wait staff and MANAGER are the absolute worst. I have been twice and neither times have been enjoyable and I have left angry both times. I will NEVER return ever again. The last time was a poor experience due to the long wait time for food. Tonight's experience was absolutely horrendous though. I arrived at 6:20 because the happy hour ends at 7:00 (3-4$ apps and drinks). I immediately put my name down and began waiting. At 6:50 I asked if my party of three would be seated before 7:00, as we had come for the happy hour. They said they were unsure. I asked if we could order off of the happy hour menu while waiting and they said no. At this point I had checked twice with the wait staff to find out how much longer the wait would be. Each time they said they weren't sure. At 6:55 I went to the bar to order a drink and the bartender refused to honor the happy hour price for drinks, even though it was not yet 7:00. She also poured the wrong beer for my friend, and forced my one friend to pay for all three drinks even though we wanted separate checks. Eventually, we were sat, at 7:20. A waiter approached us apologizing, saying that one of the new wait staff thought we had already been seated, which is why we had to wait an hour while a multitude of other groups sat. He also exclaimed that had we been seated properly, we would have been seated before the end of the 7:00 happy hour. I told our waiter this and so he brought the manager out to see if he would still honor the happy hour prices as it was the staffs fault that we weren't seated prior to 7:00. The manager claimed that there was nothing he could do, and did not apologize for his staffs error. I was left fuming. I have worked in multiple restaurants, and whenever there has been an error on the restaurants part, we have always provided a discount, or a free item. This Buffalo Wild Wings offered no apology, no discount, and no offer of any kind to apologize for their error. I specifically had come for the happy hour 40 min. in advance, and left two and a half hours later absolutely livid. I will never return, and would not advise anyone to ever set foot in a restaurant with such poor customer service. My entire evening has been ruined, as has my entire parties. I can not say enough how upset I am.
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