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  • I go to Starbucks daily. I almost always go to the one near my house at Stapley and Baseline which has awesome customer service. However, I was out and about and stopped in this location with my daughter. Customer service was terrible. Worst Starbucks I've ever been to. They were offering a new Birthday Frappuccino so my daughter asked her what it was and she said it was a Frappuccino with vanilla and birthday whipped cream on top. My daughter went ahead and ordered it and I ordered a Vente Americano. We went over to pick up our drinks and my daughter tasted hers and it tasted really bad. We expressed to the barista that it did not taste good, there was a strange artificial taste about it. Additionally, it did not have any coffee in it. When we asked her about the drink, at no point did she say it was a vanilla base which means no coffee. The barista acted put out and irritated. Said that's just how the drink comes. Now every other Starbucks I've ever been to if you don't like your drink they immediately remake it no questions asked. It was clear this barista was having nothing to do with that. I asked if we could at least add a shot of espresso to the drink to see if it could possibly fix the drink. The barista again acts irritated but takes the drink, scrapes off the whip cream, adds a shot and hands it back to my daughter. While all that is happening, there's no half-and-half out for me to add to my drink. So I ask the barista for half-and-half and she takes a tiny little paper cup and pours a tablespoon of half-and-half into it and hands it to me. I have a Vente Americano. A tablespoon of half-and-half is not nearly enough. So I ask her if there's anyway I could just have the carafe of half-and-half so I could add it myself. She says they do not put out the carafes because they get warm. That's fine, but I want to use the half-and-half right now and I will give it right back to her. No, she will not give me the carafe. She takes the paper cup back and pours a little more half-and-half into the paper cup. So we finally end up leaving and I never get enough half-and-half for my coffee and my daughter's Birthday Frappuccino was still disgusting. We ended up throwing my daughters drink away and driving up the street to the Starbucks on Baseline and Gilbert who couldn't have had better customer service.
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