I've been a customer at Sunterra for years, and with the exception of my experience today I've always left satisfied. Today I went in to Sunterra Keynote for lunch with a few clients. I hit the salad bar on the main level, paid for the salad downstairs than went upstairs to get a bowl of soup. The manager upstairs named Rahel accused me of stealing the salad (IN FRONT OF MY CLIENTS!!) and escorted me downstairs to track down the cashier who took my payment. The cashier was on a break so she made me wait there while she tried to find her, it was the most humiliating experience I've ever had. Who steals a $7 salad?! I ended up walking out, terribly embarrassed with no apology and an unresolved issue with this manager. I can't believe they would treat a customer this disrespectfully.