I'm a regular here only because it's on my way to work. Staff members are not the nicest. Last week on a Thurs afternoon, I ordered a drink and there were other people waiting for their handcrafted bev. The lady just placed the drink on the counter and didn't even call my name. It's ok if I was just the only one waiting. How difficult is it to call out? This afternoon I ordered a tall pike, got a venti instead. I also ordered bagels, the lady even asked if I want it warmed up, I said yes. A good 10 mins later, I followed up on the bagels, they not only forgot about it, and they wanted to charge me again.