We were in town for x-mas and on a whim decided to sell the car we drove in on. It really was an extra car we didn't need and since Carmax was fairly close we decided to see how much they would offer. I was pleasantly surprised at the offer. But first the experience: we were greeted, taken to a cubicle with a very nice guy (sorry I can't remember his name) and talked with him for about 20 minutes then walked around the lot for a total of only two minutes before we got a call that our numbers were ready. The whole time there was no pressure to buy or do anything that we didn't want to. They have a sitting area with a television and vending machines.
So the one star dropped off was because our paperwork was incorrect after the sale. The check was written incorrectly, luckily we reviewed the paperwork before we left the store and got it all figured out. We will use again if we are in the area this time it worked out because we were able to get plane tics for cheaper than driving back to Monterey.