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  • This store has the worst customer service of any of the Calgary Toys R Us stores and of all retail stores I have been to in Calgary. I had a bad experience at this location in the past but over time decided to go back because it is a convenient location. This was a mistake. I left this store recently incredibly upset at the poor service. My husband and I went there with our 2 children to look at the balance bikes. We drove there specifically to look at one bike. When we got there the bike was on display on a shelf but was tied on. My husband asked if our 2 year old son could try the bike for size, but the worker said he just put it up there and walked away. I then approached another staff member and asked how we could try the bike for size if it is attached and he also refused to take it down. I asked if the Manager would agree to take it down and he said "I am a manager". He was actually an assistant Manager. I then approached another staff member and asked her if I could speak to the store Manager, not the assistant Manager I had just talked to. She questioned me on why and did not want to get a Manager. Turns out she was also an assistant Manager. I explained our frustration to her and she just argued that the bike should not be taken down because sometimes the displays are broken. I explained we weren't looking for him to ride around on it but just to measure him. My problem with this is that they had dozens of larger bikes on display that can be tried out and they were laid out all over the floor for people to trip over but their reason for not showing us this toddler bike was for safety reasons?? We drove down the street to Canadian tire, tried out a similar bike on display and bought it. We are done with this store and we're happy to spend our money elsewhere.
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