I'm really not much of a complainer, but I just moved to the area and was excited to try MUG out. I've always gone to Sport Clips but always felt they were lacking. After looking at MUG's website and reading the positive reviews and the fact they take appointments, I had my hopes up that someone had come along and was offering the services, atmosphere and convenience others weren't.
I went to the Chandler MUG website and booked an appointment (about 45 mins in advance). Deficiency #1 of others, I like a place where you can call ahead and not have to wait. So I book the appointment with Tanya as she was mentioned most favorably by several reviewers.
I arrived at MUG at the time of my appointment and went in. I was greeted by another stylist and I told her I had an appointment. She looked lost and asked me how I booked it. I told her online. She then told me she didn't see the appointment and that there was already another guy waiting for Tanya and I'd have to wait till he was done. He was still in the waiting area and hadn't been called back yet. Other guys were waiting as well.
Unfortunately I had plans for the evening and didn't have time to wait around. The stylist asked me if I'd like to make another appointment for tomorrow. I thanked her but left, drove down the road to another Men's Hair Cut place and was in and out in 30 mins.
A lower rating wouldn't be fair because I didn't get a haircut at MUG. But the three stars is reflective of my first impression that was a let down.