Junk. Another national sandwich chain trying to sell you "fresh baked bread" and "freshly shredded lettuce" at "an affordable price."
It's so gimmicky (a telltale sign that a business' product can't sell itself). All the employees are supposed to yell stuff when you walk in. And they yell stuff if you ask for chicken. And it's supposed to be funny.
They have really simple sandwiches - but not simple in a homestyle, uncomplicated way. No, it's tasteless-white-bread -with-shredded-lettuce-and-a-smattering-of- turkey simple. That's it. Maybe they put some salt and pepper on it.
A waste of money.... especially if you consider the Dave's Cosmic subs right across the street (not only is it Cleveland-based, but they actually have some interesting food).