My partner and I are currently here visiting from California for business and we decided to go casual last night and get Rubios. We phoned in our order at 9:00pm and they close at 9:30pm. As a service industry working I understand how rude this is to do (for those of you who do not know... extremely rude). Crystal answered our phone and she was extremely accommodating and answered question we had about the menu thoroughly, accurately, and kindly. She was patient with our long and difficult order, and repeated it back to us.
We arrived at the location around 9:20pm and Crystal was behind the counter and greeted us with a smile right when we walked in the door. We exchanged payment for food (which she already had boxed up ready to go) and we were on our way.
Great customer service.
Amazing food.
Clean store.
Happy faces.
Maybe I am writing this because most Rubios locations I have been to have never really been that great. However Crystal and the grill cook really made our night. Thanks so much for creating a more positive image for Rubios because the food is great.