I had been here before and remembered having a great time. I recently came I with my family for some wine and meal.
We were greeted at the door but the girl seemed awkward, irritated and had a bit of an attitude. We simply asked if there were any seatings near the fireplaces and she said no and then waited for us to figure out where we'd sit. We weren't inform on where we CAN sit and given that she's a hostess, shouldn't she be helping out a little? hmm
She wasn't helpful so we sat at the bar area. We had a lady grab our drink orders and then never came back to take our food orders. I mean we sat there for half an hour and we didn't get all our drinks or food ordered. We moved to the lounge area and got a new server and he was very informative, prompt, and on point. I believe his name was Bill! Awesome guy and gives great service. He definitely knows customer service. We were pleased with his attentiveness and how helpful he was.
When we got our food, we were excited considering it took about an hour and a half till everything was situated. Everybody did not enjoy their food because it was either overcooked, incredibly dry, or flavorless. I lucked out and fortunately had ordered a dish that was excellent. Their twice baked potato is delicious and the baked brie is even better!
I also want to note this was on New years day and the restaurant wasn't busy at all. There were all but 5 other groups there when we were during dinner time. We were hoping for a nice new years dinner but it was the opposite as far as my groups experience.