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  • The service center here is UTTERLY INCOMPETENT!!! (read the other reviews). I only go to these idiots for warranty work. Here is today's experience: 1. I called yesterday to schedule an appt for two warranty issues. The person that scheduled my appt told me that there would be no issues and it would only take a couple of hours. I've taken my car here before & I'm already in their system. 2. I arrive at my appointed time the next day and there is no record of my appointment of the service work. Wasted 15 minutes before someone realizes that they misspelled my last name. Wasted an additional 15 minutes explaining what I wanted done. And then another service adviser comes over ... and I wasted another 15 minutes. Ok ... finally out of here & I've missed the schuttle that I had requested 45 minutes earlier. 3. A couple of hours later they call me to say that they need to order my parts & they aren't sure when they will be in. But they can order them ... and they will call when they are in. 4. I go back to get my car & went to pay for the oil change. They can't find my paperwork. I quickly realized that even though the adviser said he would get my name changed back to the correct spelling, it clearly wasn't a priority for him. 5. Out to my car and ... no sticker to mark the oil change. This is the second time in a row that they failed to put the stupid sticker in. 6. The first guy that I spoke with told me that they have someone onsite to fix windshield dings & they could take care of it, but I would need to pay someone else. The second guy said, "yeah yeah yeah". Guess what? They didn't get it fixed ... and then BLAMED ME saying that they only do the mechanical & I need to contact the windshield person myself.
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