After re-routing my package to pick it up at the store to ensure I could receive it Monday (instead of missing the delivery at my apartment and having to wait another day) I still was unable to receive my package due to the lack of training of the only person working. I planned my trip to the store so that I could drop something off and pick up my package and not have to make two trips. I waited 15 minutes for the person in front of me to be helped only to be told that my package sitting in the counter ready to be picked-up could not be picked-up and that I would have to come back tomorrow. This was because the UPS worker did not know how to release the package to me (which only required a signature, from my previous experience with a similar order). If you're going to hire someone new, at least train them fully before letting them work alone. A little disappointed in the service here...